Payment Policy for Plysopic

Effective Date: January 6, 2025

At Plysopic, we aim to provide a smooth and secure shopping experience for our customers. Our Payment Policy outlines the terms and conditions that govern the payment process for orders placed through our website at www.plysopic.com. By completing a purchase on our site, you agree to the terms set forth in this policy. Please read this document carefully to understand how payments are processed, including accepted payment methods, billing details, and security measures.

1. Accepted Payment Methods

We accept a variety of payment methods to accommodate our customers’ needs. The available payment methods include:

  • Credit and Debit Cards: We accept major credit and debit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: You may also choose to pay through your PayPal account.
  • Apple Pay and Google Pay: For convenience, we support both Apple Pay and Google Pay on compatible devices.
  • Other Methods: Additional payment methods may be offered at checkout, depending on your location.

When you select your payment method during the checkout process, you will be prompted to enter the necessary payment information securely. Please ensure that all information entered is correct to avoid delays in processing your order.

2. Payment Authorization

Once you place an order on our website, the payment will be authorized immediately. The authorization process includes verifying the details of the payment method, such as the card number and billing address, to ensure the transaction is legitimate. However, payment is not fully processed until the order is confirmed and ready to be shipped.

  • Payment Pending: If we are unable to process your payment for any reason, we will notify you and may ask you to provide updated payment details.
  • Transaction Hold: In some cases, our payment processor may place a temporary hold on your account to ensure there are no fraudulent transactions. This is a standard security practice.

3. Taxes and Fees

Sales tax is applied to orders based on the shipping address and the applicable tax laws. The tax amount will be calculated and displayed at checkout before you finalize your purchase.

  • Sales Tax: Sales tax will be added to orders where applicable based on your location.
  • Shipping Fees: Shipping costs are calculated based on your order’s size, weight, and delivery location. These fees will be presented at checkout.

Please review the final total, including the order subtotal, taxes, and shipping fees, before completing your payment.

4. Currency

All transactions on our website are processed in U.S. dollars (USD). If you are shopping from a location outside the United States, your credit card provider or payment processor will handle the conversion of currency at the applicable exchange rate. Additional fees or charges may be applied by your bank or payment provider, and we are not responsible for these charges.

5. Payment Security

We take the security of your personal and payment information very seriously. To protect your data during transactions, we use SSL (Secure Sockets Layer) encryption, which ensures that all sensitive information, such as credit card numbers and billing addresses, is transmitted securely over the internet.

Our payment processor also complies with the Payment Card Industry Data Security Standard (PCI-DSS), which is a set of requirements designed to ensure that all businesses handling credit card information maintain secure environments.

6. Payment Confirmation

After your payment is processed, you will receive an order confirmation email. This email will include:

  • Your order number
  • A summary of your order
  • Shipping information
  • Estimated delivery date

Please review the details in your confirmation email carefully. If any discrepancies are found, or if you need to make changes to your order, please contact our customer service team as soon as possible at info@plysopic.com or (301) 689-5077.

7. Payment Failures

If your payment fails for any reason (e.g., insufficient funds, incorrect payment details, or authorization issues), we will notify you immediately via email. We may attempt to process the payment again, or you may be prompted to provide an alternate payment method. If payment cannot be processed within a reasonable time frame, your order may be canceled.

  • Payment Failure Notification: If we are unable to process your payment, you will receive a notification email. Please check your payment details and ensure there are no errors.
  • Retry Payment: You can log in to your account and update your payment information or select another payment method to complete the order.

8. Fraud Prevention

At Plysopic, we take the protection of our customers seriously and have a zero-tolerance policy for fraud. All orders are subject to review for signs of fraudulent activity. If fraud is suspected, we may take the following actions:

  • Order Cancellation: We reserve the right to cancel any order if we suspect fraudulent activity, including discrepancies in payment information, address details, or if payment is declined.
  • Verification Process: In some cases, we may ask for additional information to verify your identity, such as a photo ID, proof of billing address, or a different payment method.
  • Bank Verification: For high-value orders or international orders, we may require additional verification from your bank or payment processor before processing your order.

9. Payment Errors

If you believe there has been an error in processing your payment or if you encounter any discrepancies in the amount charged, please contact our customer service team immediately. We will investigate the issue and make the necessary corrections.

  • Contact Us: Email us at info@plysopic.com or call us at (301) 689-5077.
  • Refunds: If an error is found, we will issue a refund for any overcharges or processing errors within 7-10 business days.

10. Refunds

Refunds for orders that are canceled or returned will be processed to the original payment method used at checkout. Please refer to our Return Policy for more information on the conditions and process for receiving a refund.

  • Refund Processing Time: Refunds typically take 7-10 business days to process and may vary depending on your bank or payment provider.
  • Partial Refunds: In some cases, partial refunds may be issued for items returned in a damaged condition or when only part of the order is returned.

11. Changes to the Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be reflected on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy regularly to stay informed of any updates.

Contact Us

If you have any questions or concerns about our Payment Policy or need assistance with your payment, please reach out to our customer support team: